Effective Date: 1st August 2025

Guided Health Performance Fitness Gym ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our facilities, services, website, and mobile applications (collectively, the "Services").

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, contact details (phone, email, address), emergency contact, payment details, and membership information.

• Health & Fitness Information: Medical history relevant to fitness, injury disclosures, training preferences, performance tracking, and progress logs (with your consent).

• Usage Information: Attendance records, class bookings, equipment use, and interactions with our trainers or programs.

• Digital Information: IP address, browser type, device information, cookies, and activity on our website/app.

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2. How We Use Your Information

Your information is used to:

• Provide gym access, personal training, classes, and fitness programs.

• Track performance and support your health and fitness goals.

• Process payments, manage memberships, and send billing notices.

• Communicate updates, schedules, promotions, and important notices.

• Ensure the safety and security of our facilities.

• Improve our services through analytics and feedback.

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3. Sharing of Information

We do not sell your personal information. We may share information only with:

• Trainers and staff (to deliver personalised health and fitness services).

• Service providers (for payment processing, IT support, or scheduling software).

• Medical professionals (only with your explicit consent, for safety reasons).

• Legal authorities (if required by law or to protect safety and security).

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4. Data Security

We implement reasonable technical and organisational measures to safeguard your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

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5. Your Rights

Depending on your location, you may have rights to:

• Access, update, or correct your personal information.

• Request deletion of your data (subject to legal/contractual obligations).

• Opt out of marketing communications.

• Withdraw consent for health data collection or use.

Requests can be made by contacting us at info@guidedhealthperformance.com

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6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, or resolve disputes. When no longer needed, your data will be securely deleted or anonymised.

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7. Cookies & Online Tracking

Our website/app may use cookies and tracking tools to improve user experience. You may manage cookies through your browser settings.

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8. Third-Party Links

Our website/app may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Effective Date."

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10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via email to info@guidedhealthperformance.com